A MAJOR COMMERCIAL BANK WAS EXPERIENCING CREDIBILITY AND CLIENT LOSS DUE TO HUMAN ERRORS IN ITS DOCUMENT CLASSIFICATION SYSTEM. INTERTEC IMPLEMENTED AN IBM FILENET SOLUTION TO IMPROVE PERFORMANCE.
One of the largest commercial U.S. banks was experiencing inaccuracies due to human errors in document classification. These mistakes were causing the organization to lose efficiency and credibility with its customers, creating a need for a fast solution that could control, prioritize and classify all the required documents that were coming from multiple channels. The end goal was to not only support the backend lending systems, but also minimize mistakes caused by human error and increase value.
Intertec implemented a document management system using the IBM FileNet platform for document storage and retrieval, while also complementing it with a workflow process to control the document review and validation process. We developed an ingestion system built for the multiple channels used to feed the document repository, along with a customized graphical user interface for internal validation. The final product was an application that provides an easy and intuitive way to search for pending and completed tasks, as well as include an assembly document tool to create multiple documents from a single file. The solution also included a mechanism to fully audit any user activities performed within the platform.