Privacy Policy

Version: 01

Intertec International is a global trademark name company; with offices located throughout the United States, United Kingdom, and Nearshore Technology Centers in Costa Rica and Colombia. Intertec Consulting, LLC, and its subsidiaries, including Micra Consulting International, Ltd., its Costa Rica entity, is collectively referred as “Intertec International”.

1. OBJECTIVE

Intertec International (collectively, “Intertec”, “we”, “us”, and “our”) respects the privacy of our customers and visitors who visit our website www.intertecintl.com. This policy describes how we use personally identifiable information (PII) collected in our website.

By using our website or providing any personal information using one of our products, you are agreeing to the collection and use of information in the manner described in this Privacy Policy. In its collection, use and disclosure of personal identifiable information (PII), Intertec International strives to balance the needs of managing its business effectively while minimizing intrusiveness and complying with applicable legal requirements.

2. SCOPE

This Policy relates to all of Intertec International and its affiliates. It sets out how Intertec International uses and protects any information that is given to us by our customers. We are committed to ensuring that information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.

Intertec International may amend this Privacy Policy at any time. We will attempt to provide you with reasonable notice of any changes; however, unless otherwise stated, the updated version will go into effect as soon as it is posted to our website. Please check back each time you use our website for the most current Privacy Policy.

3. DEFINITIONS

Personal Identifiable Information (PII): Any representation of information that permits the identity of an individual to whom the information applies to be reasonably inferred by either direct or indirect means.

4. RESPONSIBILITIES

Data Controller: The person or organization responsible for establishing practices in line with the legal requirements. We are the Data Controller of all Personal Data relating to our Company Personnel and Personal Data used in our business for our own commercial purposes.

5. INFORMATION COLLECTION AND USE

Intertec International collects different types of information for various purposes to provide and improve our services.

5.1 TYPES OF DATA COLLECTED

Intertec International collects different types of information for various purposes to provide and improve our services.

5.1.1 PERSONAL IDENTIFIABLE INFORMATION

Personal Identifiable Information is data about a living individual who can be identified from that information (or from those and other information either in our possession or likely to come into our possession).

You may be asked to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Identifiable Information”) on Intertec International website forms. This information may include, but is not limited to:

  • Email address
  • Name
  • Job Role / Title
  • Company
  • Country
  • Phone Number

Intertec International may use your Personal Identifiable Information to contact you by email, newsletter, marketing, and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by using the unsubscribe link or instructions provided in any email we send.

5.2 USAGE DATA

Usage Data is information that is collected automatically and either generated using www.intertecintl.com or from your interaction with marketing communications (for example, opening or clicking on an email).

We may also collect information on how www.intertecintl.com is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol (IP) address, browser type, your visited pages, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

6. COOKIES & SIMILAR TECHNOLOGIES

6.1 TRACKING COOKIES DATA

To ensure our website works correctly, we may at times place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device.

We use cookies and similar technologies to track the activity on www.intertecintl.com and keep certain information. Cookies are sent to your browser from a website and stored on your device. Tracking technologies are used such as tags, beacons, and scripts to collect, track, and analyze information to improve our services.

You may instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Examples of Cookies we use:

  • Session Cookies
  • Preference Cookies to remember your preferences and various settings
  • Security Cookies for security purposes

6.2 USE OF DATA

Intertec International uses the collected data for various purposes:

  • To provide and maintain www.intertecintl.com
  • To notify you about changes to our service
  • To allow you to participate in interactive features of www.intertecintl.com if you choose to
  • To collect information so that we can improve our website
  • To monitor the usage of our www.intertecintl.com
  • To detect and prevent technical problems
  • To provide you with news, special offers, and information that is similar to your demonstrated interests or, purchases or inquires unless you have opted not to receive such information
  • Operating, evaluating, maintaining, improving, and providing the features and functionality of our products and services
  • Fulfilling a payment transaction initiated by you (either with us or our client)
  • Managing our relationship with you or your company
  • Carrying out our obligations, and exercising our rights, under our agreement with you or your company
  • Personalizing the manner in which we provide our products and services
  • Administering and protecting our business
  • Providing support and maintenance for our products and services, including responding to your service-related requests, questions, and feedback.

7. HOW INTERTEC INTERNATIONAL PROTECTS YOUR INFORMATION

Intertec International stores and processes your information maintaining physical, electronic, and procedural safeguards. We maintain physical security measures to guard against unauthorized access to systems and use safeguards such as firewalls and data encryption. We enforce physical access controls to our buildings, and we authorize access to personal information only for those employees or contractors who require it to fulfill the responsibilities of their jobs.

7.1 DATA REGULATION AND PROTECTION

If you are from the European Economic Area (EEA), Intertec International’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Identifiable Information we collect and the specific context in which we collect it.

7.2 RETENTION OF DATA

We will use your Personal Identifiable Information for as long as necessary based on why we collected it and what we use it for. This may include our need to satisfy a legal, regulatory, accounting, or reporting requirement.

To determine the appropriate retention period for Personal Identifiable Information, we consider the amount, nature, and sensitivity of the Personal Identifiable Information, the potential risk of harm from unauthorized use or disclosure of your Personal Identifiable Information, the purposes for which we process your Personal Identifiable Information, and whether we can achieve those purposes through other means, and the applicable legal requirements.

In general terms, we will retain your Personal Identifiable Information for the duration of your involvement / engagement with us and for as long as reasonably necessary afterwards; however, we may maintain different retention periods for different products and services. There are also certain types of information which are required to be retained for a certain period by law.

7.3 TRANSFER OF DATA

As a global company, your Personal Identifiable Information collected by Intertec International may be processed or accessed in the country / region where you use our products and services or in other countries / regions where Intertec International or its affiliates, subsidiaries, service providers or business partners have a presence. These jurisdictions may have different data protection laws.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Intertec International will make all reasonable efforts to ensure that your data is held securely. Your Personal Identifiable Information will not be transferred to an organization or country unless there are adequate security controls in place.

8. DISCLOSURE OF DATA

8.1 LEGAL REQUIREMENTS

Intertec International may disclose your Personal Identifiable Information in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Defend the rights or property of Intertec International
  • Prevent or investigate possible wrongdoing or legal liability
  • Protect the safety of users or the public

8.2 SECURITY OF DATA

The security of your data is very important to us but no method of transmission over the Internet, or method of electronic storage is 100% secure. We use commercially acceptable means to protect your Personal Identifiable Information, but we cannot guarantee its absolute security.

8.3 YOUR RIGHTS

You may have certain rights relating to your Personal Identifiable Information under local data protection laws.

8.4 EUROPEAN ECONOMIC AREA (EEA)

8.4.1 YOUR DATA PROTECTION RIGHTS UNDER GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Intertec International aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Identifiable Information.

If you wish to be informed what Personal Identifiable Information, we hold about you and if you want it to be removed from our systems, please contact us at sales@intertecintl.com.

In certain circumstances, you have the following data protection rights:

  • Access to the information we have on you. You can access, update, or request deletion of your Personal Identifiable Information directly within your account or forms. If you are unable to perform these actions yourself, please contact us to assist you
  • The right to data portability in the form of a copy of the information we have about you in a commonly used format
  • The right of rectification if your information is inaccurate or incomplete
  • The right to object to our processing of your Personal Identifiable Information
  • The right of restriction. You can request that we restrict the processing of your personal information
  • The right to withdraw consent at any time where Intertec International relied on your consent to process your personal information

Please note that we may ask you to prove your identity before responding to requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Identifiable Information. For more information, please contact your local data protection authority in the European Economic Area (EEA).

8.4.2 CALIFORNIA, USA

If you are a resident of California, you have certain data privacy rights.

  • Access to the information we have on you. You can access, update or request deletion of your Personal Identifiable Information directly within your account or forms. If you are unable to perform these actions yourself, please contact us to assist you.
  • You can ask us to erase your Personal Identifiable Information if certain conditions are met. We are not required to comply with your request to erase your Personal Identifiable Information if the processing of your Personal Identifiable Information is necessary for compliance with a legal obligation or for the establishment, exercise, or defense of legal claims.
  • The right to data portability in the form of a copy of the information we have about you in a commonly used format.
  • To exercise your rights, please contact us at sales@intertecintl.com. We do not discriminate based on whether you choose to exercise your choices and rights and will not, based on your exercise of rights, deny the services to you; charge you different rates (including through penalties or discounts / benefits); provide a different level or quality of services; or suggest you may receive such different treatment.

8.4.2.1 SALE OF PERSONAL INFORMATION

We do not sell your Personal Information to third parties as defined in the CCPA.

8.5 SERVICE PROVIDERS

We may employ third-party companies and individuals to facilitate our Service (“Service Providers”), to provide the service on our behalf, to perform service-related tasks or to assist us in analyzing how our service is used. These third parties may have access to your Personal Identifiable Information to perform specific tasks on our behalf and are required not to disclose or use it for any other purpose.

9. ANALYTICS

We may use third-party Service Providers to monitor and analyze the use of our service. These providers may include Salesforce and HubSpot.

9.1 GOOGLE ANALYTICS

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of www.intertecintl.com. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: http://www.google.com/intl/en/policies/privacy/.

11. CHILDREN’S PRIVACY

www.intertecintl.com does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. Please reach out to us if you believe that a child has provided us with Personal Identifiable Information. We will take steps to remove any the Personal Identifiable Information of any Child from our servers.

12. CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.