Intertec International is an IT & Technical Services company founded in 2002 with headquarters in Phoenix, Arizona. Our offices are located throughout the United States, United Kingdom, and a Nearshore Technology Center in Costa Rica. Our executives have extensive backgrounds in technology and international business, and operate a company that strives to exceed customer expectations.

We are passionate about the solutions and services we provide to our roster of customers, which includes some of the largest and most innovative companies in the world. Understanding their needs and striving to deliver the best results with uncompromising integrity and performance is our mission, which is why we work with our clients as true partners in their business.

We believe people have always been the key to our success, which is why our diverse, experienced, and dedicated team take great pride in the complex IT & Technical Solutions and services we provide on a daily basis.

Intertec About




  • People - We are unwavering in support of our people as our competitive advantage.
  • Passion - We are passionate about technology and the solutions that we provide.
  • Discipline - We strive to execute flawlessly and achieve the highest standards of excellence.
  • Results - We do what we say when we say it!
  • Customer - We listen and respond to our customers and seek to exceed their expectations.


  • Proven and experienced management team
  • 13 years in IT industry
  • Consistent pursuit of defined company values
  • International experience in multiple countries
  • World-class delivery center in San Jose, Costa Rica
  • Diverse and experienced technology team with ability to implement a variety of delivery models
  • Information Security Management System (ISMS) specified on ISO 27001 (Learn more)
  • Strong capability in recruiting, including internationally
  • Microsoft and Oracle partner
  • Adaptive and flexible approach to creating solutions that create value for our customers
  • Experienced in creating secure delivery environments for protection of customer data
  • Experience working with Fortune 500 and mid-size companies
  • Successful in building long-term customer relationships


Intertec provides services in multiple industries.

Not only do Intertec employees have the knowledge to deliver these solutions, but they are educated in ways to gear those skills toward specific types of industries, such as:

Direct Sales
Financial Services


Intertec’s Executive Management Team is a group of diverse professionals with wide experience in IT and other industries. Because of their shared passion for extraordinary performance, our executives have set the path for continued growth and higher levels of service and productivity for our customers.
Intertec’s Management Team in Costa Rica includes directors and managers with diverse backgrounds who perform their roles with Intertec’s values in mind. They bring industry expertise from different countries and companies and combine passion and discipline to continually improve delivery to our customers with their high-performing teams.

Executive Management Team

Rickard Hedeby

Rickard Hedeby
Chief Executive Officer

AJ Falco

AJ Falco
Chief Operating Officer

Frederid Palacios

Frederid Palacios
Chief Technology Officer

Kent Feuerhelm

Kent Feuerhelm
Executive Vice President
General Counsel

Mark McLoud

Mark McLoud
Executive Vice President
and Partner