Our client, a global leader in assessment and testing, has over three decades of experience as a provider of technology-enabled testing and assessments to many of the world’s most recognized certification organizations, academic institutions, and government agencies. They support in excess of 7 million test takers annually with locations in approximately 160 countries around the world.
The client´s infrastructure had reached end-of-life support with their Microsoft Windows Operating Systems and needed to have their servers migrated to Windows Server 2019 and their workstations migrated to Windows 10.
This migration was extremely complex and included approximately 671 Test Centers and thousands of workstations globally. Adding to the complexity was that this migration involved many countries, some of which are technology challenged and speak various languages. To ensure business continuity, the maximum downtime for each location was set at three days.
After careful review and examination, Intertec had to achieve the following to complete this migration in a timely, successful manner:
Intertec constructed a synchronized team of 50 staff members, across three shifts, and in multiple time zones with the following roles: