PROGRAM AND PROJECT MANAGEMENT

Is your project portfolio investment

aligned with your organization's

strategic roadmap?

The coronavirus pandemic is forcing companies of all sizes and across all sectors to learn how to manage projects remotely. While the outbreak is wreaking havoc on many fronts, not least of which is the global network of healthcare systems, proper project governance, especially in remote-working situations, has become top of mind. 

Project governance processes and procedures enable you to deliver projects on time, on task and with quality. With Intertec’s Project Management Services, you will be able to establish critical guidelines early on for:

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Our structure of repeatable decision points will drive planning
and control of your investments.

 

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Who Are We? 

 

Intertec International is an IT services company
founded in 2002 and is headquartered in Phoenix,
Arizona. We have locations across the United States,
and our nearshore technology center is based in San
Jose, Costa Rica. With 15+ years of experience in the
IT industry, we have a proven track record of working
with companies of all sizes from across the globe to
solve their complex technical problems through
customized solutions.

 

Why Choose
Intertec?

  • Experience across a broad range of vertical markets in the U.S., Latin America & Europe
  • 30%+ cost savings compared to similar services in the U.S.
  • Agile and Scrum certified resources
  • Nearshore location in Costa Rica: time zone and proximity aligned to the U.S.
  • Rapid alignment of management teams and clients’ technology
  • World-class productivity levels and utilization rates

 

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If you find yourself suddenly managing a formerly onsite team that is now spread around the region or even the world, take heart—there are established best practices, with available technology to back them up—ready and able to help you approach this situation strategically. With that in mind, we present our picks for the top five tactics to manage your remote project team:

1) Set Clear Boundaries

The first thing you’ll learn when your team goes remote is that they will look to you for boundaries (among other things—see below). Establishing these as early in the process as possible will eliminate the possibility of future confusion. And creating documents around those boundaries and storing them centrally, where everyone on the team can access them will save you headaches down the road as well.

What boundaries to set?

Start by creating “office hours” for your team. This lets them know that you value their time and understand that just because they work from home, that doesn’t mean you’re going to intrude on their personal time.

Next, consider shifting to a production model of gauging productivity. By looking at the output of a team, rather than by scrutinizing how each team member is using every hour of the day, you go one step farther toward showing them that you understand that everybody works in their own way: that some people will be productive in bursts, while others will be able to maintain a slow and steady pace over the course of the day. No one way of accomplishing project tasks is correct—what matters is that the project gets done on time and to spec.

And the last category of boundary to be sure is established and known to all is the schedule. This applies to a daily calendar as much as a project calendar. Create a virtual daily standup that everyone attends, then add a weekly project status meeting for certain teams. And, finally, create milestone meetings on whatever schedule makes sense for the project, whether that’s monthly, quarterly, or otherwise.

Transparency is a boundary, too

Part and parcel to setting work guidelines for your project team is setting guidelines for what they can expect of you. Being transparent takes on a whole new level of importance when nobody on the team is ever in the same room as anyone else. Setting up a feedback process that allows anyone on the team access to management for the purposes of discussing pain points, issues, etc. is crucial to bringing out your team’s peak potential. 

This works the other direction as well: reviews and 360-degree feedback can be key factors in boosting  transparency. All of this visibility is in the interest of ensuring your team knows what is expected of them (see below) and what they can expect from you. One last piece of this boundary puzzle is to be sure you have a way for folks to make anonymous submissions, a virtual suggestion box if you will. This gives everyone a sense of safety and an assurance of care and concern for their well-being that will go a long way toward fostering trust between the team and management.

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2) Establish Expectations

Remote workers have been shown to be more productive than their on-site counterparts. This goes against what most companies expect when they create remote teams or are forced into a work-from-home situation as many have been recently. As long as you lay out specifics as to what’s expected of each employee, and go out of your way to create that feedback loop mentioned above, you too can reap the rewards of a super-productive project team.

One key is to be understanding and give some extra leeway at the beginning. Moving from on-site to remote takes some work on the part of your employees. They need to break old habits and establish new ones in their place. They have to create entirely new home and work routines to make room for this paradigm shift. This takes time, and it’s in your best interest to allow some room for these routines to take firm root before expecting a fully functioning team to emerge.

Another suggestion here is to shift expectations to output metrics—in other words, become a pay-for-production team, at least for a while. This gives your people the freedom to work at their pace, on their schedule (aside from scheduled meetings, of course) and gives them the time they need to find their new flow.

This is a two-way street. At the same time you’re outlining what is expected of every team member, you need to also let them know precisely what they can expect from you. Whether you create virtual office hours when you’re available for one-on-one video meetings or you create a special Slack channel you monitor at set times every day—let them know what you’re there to do and how you can help them work up to their potential.

 

3) Establish Protocols

Along with a strategic understanding of the project parameters and expectations, your team needs to know what procedures to follow and when. This is another case for having a central document store where you can leave instructions for every known situation that may arise. While you’re at it, creating a protocol for what to do in the event of an unknown situation is a great idea, too. This way, no matter what your team encounters as they go about their project tasks, they’ll know how to handle it.

Be sure to include a basic hierarchy so everyone knows who is responsible for which aspects of the project, especially in cases where team members might need specific information that their direct manager doesn’t have. Conversely, if that manager is unavailable, this will let your team know who to go to as a backup. Best practice for project management would be to use something like the RACI model:

  • Responsible: The individual doing the work associated with the task
  • Accountable: The person who is answerable for the correct completion of that task
  • Consulted: Others whose input is sought at various times during the project
  • Informed: People who are kept up-to-date on project status and milestone completion

Using this model ensures that every stage of every project, to the level of individual tasks, has a responsible party. This goes a long way toward quelling concerns, as everybody on the team can quickly and easily consult this chart to find out who they need to be talking to, no matter the issue.

 

4) Use Appropriate Technology

Luckily for you, remote technologies have made major headway in recent years. The near-ubiquity of broadband internet access, coupled with the power now available in even the smallest mobile devices means that it’s no longer difficult to ensure your whole team is ready and able to work from wherever they are.

The goal, as always, is to make it as painless as possible, and to make the transition as smooth as possible for your team. And with the infinitely scalable infrastructure now available to the masses, this has never been easier.

The first step is to find the right project management solution for your project and team. There are too many possibilities to list here, so we’re not even going to try. What we will say is this, find one that suits your current needs, yet is also extensible and scalable so you can add modules and features, not to mention users, as those needs change.

Then set up the tech to back up your boundaries and expectations as established back at numbers 1 and 2. If you’re going to have daily standups, create a recurring scheduled item in your team calendar tool with a link to the right Zoom room. Looking to allow folks to blow off steam with watercooler gossip? Create a Slack channel specifically for those off-topic conversations you used to have in the break room over coffee.

Do you have team members in other time zones, or some who you just know will be working long after “office hours?” Be sure your email system is up to the challenge, because that’s going to be the best fallback for asynchronous communication. And, as a bonus, it’s likely already in place and in use.

Lastly, be sure you have a robust, cloud-based collaboration tool. This can be as simple as a shared drive on G-Suite, or as massive as an Azure-hosted Sharepoint site, or anywhere in between. Not only can your team work on project files simultaneously, with everyone seeing the edits being made in real-time, but since cloud solutions don’t rely on device processing power, you can have team members using their phones, or their outdated family PCs and remain just as productive as if they had their full-powered workstation at the office.

 

5) Lead by Example

This last entry on our list is no less critical than the others. In fact, an argument could be made that it’s actually the most powerful tool in your remote project management arsenal. 

Organizational psychologists have shown in multiple studies that teams rely on their leadership for more than just guidance on the project at hand. They look to you for cues on emotional intelligence matters, appropriate levels of empathy for coworkers, and even more mundane things like what it’s appropriate to wear to a video meeting.

So now that you’ve laid out some boundaries and established expectations going both ways, it’s time to show your team that you mean business. 

  • Don’t ping anyone on Slack after office hours
  • Do show up in the watercooler Slack channel occasionally
  • Be dressed appropriately for Zoom meetings (and at least make an effort to keep the dog out of frame)
  • Be prepared for those meetings, with milestone reports and questions for teams as appropriate

And lastly, consider morale-boosting activities like after-hours virtual play dates for the kids of team members. Or even host a remote pizza party. That’s where you arrange for pizza delivery to each person’s location and invite them to BYOB (need we say this one is after-hours only?) and spend some quality time socializing. By letting your hair down occasionally, you let your humanity show, and that can go further than any single item on this list toward showing your team that you care, that you get their worries and concerns, and that you’re in this right there next to them.

There are numerous other benefits for customers:
  • Leadership with a strategic view of initiatives that challenges financial and implementation assumptions. Additionally, our methodology supports collaboration and reuse, helps manage risks, and helps to verify results.
  • A broad overall program view. Intertec coordinates the portfolio of initiatives across the whole enterprise. Moreover, we guide and align distributed program offices with responsibility for related projects.
  • Linking of project scheduling, budgets, and resources to attain enhanced program efficiency, effectiveness, and productivity.
  • Reduction of cost overruns while at the same time improving project on-time delivery. This ensures the project meets stakeholder expectations.
  • Focus on overcoming barriers to program management success. Intertec employs a holistic approach to melding people and process issues.

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