Intertec conducted a needs analysis for the organization, developed job profiles, recruited, interviewed and on-boarded a team at Intertec’s nearshore technology center in San Jose, Costa Rica specifically aligned with the client’s needs, after which many of these newly on-boarded resources spent five weeks in the U.S. receiving technical and mortgage industry training. Once the selected resources had a full understanding of the client’s market and requirements, they provided home mortgage origination software engineering services, while collaborating in real-time with the U.S. team under the same time zone.
In order to reduce onboarding costs to a minimum, Intertec quickly developed a knowledge transfer program, in which new team members were trained locally without requiring travel to the U.S.
